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Terms & Conditions

2017 Latin America brochure until NOVEMBER 30, 2017.
2017 Europe and Mediterranean brochure until NOVEMBER 30, 2017.

IMPORTANT NOTICE: All passengers who purchase one of the suggested Gateways International tours featured in this brochure should carefully read and understand the terms and conditions governing them. It is the responsibility of your travel agent to fully inform you of and clarify the terms and conditions for you.  Note some programs are seasonal and may not be valid during these entire periods.

Although Gateways International has made every effort to ensure that the information, pricing and photographs contained in our brochures and online are accurate, the occasional error or change in circumstances may occur. Inclusions may be varied or withdrawn with or without prior notice.

Gateways International Tailor-made Tours offers suggested itineraries featuring ‘from’ pricing representing entry-level price.

Reservations: Please consult your travel agent or contact a Gateways International Specialist at 1-800-268-0900.

All itineraries and tours are subject to availability at time of booking.

DEPOSITS
A fully non-refundable deposit of $350 CAD per person is due upon confirmation of your land reservation. Packages including airfare will require full payment at time of tickets being issued. The balance of the land package is due 60 days before departure date; 75 days for itineraries including cruises. Aqua Expeditions cruisers require full payment 120 days prior to departure. Other exceptions involving special events, conventions and holidays may require a higher deposit amount and in some cases FULL payment will be required at time of booking. Full terms and conditions of the tailor-made package will be advised at time of booking.

AMENDMENTS & CHANGES
There will be a CAD $60 fee per person for any changes or amendments made to any confirmed reservation.

CANCELLATIONS
All cancellations must be received in writing.
The following penalties will apply based on the time Gateways International is notified:
• 61 or more days prior to departure CAD $350 per person (or the amount of deposit if greater)
• 60 to 40 days prior to departure 50% of tour cost
• 39 days or less prior to departure 100% of tour cost

There will be no refund for unused services, hotel nights or unused portion of airline tickets for any reason.

PACKAGE INCLUSIONS
Accommodation

All prices displayed in this brochure are based on standard rooms at the hotel selected unless otherwise noted. All hotel rooms have private facilities. We reserve the right to substitute hotels of similar category without notice. In the event of a downgrade, a proportional rate adjustment will be made. Special requests made by your travel agent on your behalf for particular rooms, room location, bed types etc., other than those published in our brochure are never guaranteed and may be subject to additional charges and are at the discretion of the hotelier or contractor.

Airfare
International airfare and domestic airfare is included in packages as noted in specific itineraries. There are some itineraries that do not include any airfare in the package price. All package pricing is exclusive of airport departure taxes which will be calculated separately at time of booking.

Transfers
As indicated in the itineraries, passengers will be met by local representatives at each airport upon arrival, and transferred to your hotel by coach, private car or taxi.

Taxes and Service Charges
Gateways International package pricing includes compulsory hotel taxes and service charges. Airport and departure taxes are not included in any package pricing and must be calculated separately.

Gateways International Packages do NOT include:

  • Gratuities or tips of any kind
  • Items of a personal nature
  • Suggested and optional services
  • Items not itemized in itineraries

All arrangements are subject to availability at time of booking. Airport and departure taxes are not included.

Price Increases
Gateways International reserves the right to increase the prices displayed in this brochure in order to protect against unplanned cost increases, or for any reason at its discretion and without notice. In that event, if the increase is higher than 7% of the published price including hotel taxes and service charges, the passenger may cancel his/her holiday and receive a full refund, except if the price increase is a result of increased government taxes.

Tickets & Travel Documents
Travel tickets, vouchers, itineraries and other documents and information will be sent to your travel agent upon receipt of your full payment, and no later than 21 days prior to departure, provided that Gateways International receives full payment in our office at least 60 days prior to the departure date (75 days for cruises, 120 days for Aqua Expeditions). If full payment has not yet been received 60 days prior to the departure date (75 days for cruises, 120 days for Aqua Expeditions), you will be notified by your agent as to when your documents will be made available.

Documentation
It is the responsibility of your travel agent to advise you of the documentation necessary for travel to your destination and for your return to Canada. It is absolutely necessary that your agent be aware of the citizenship/nationality of all members of your travelling party to ensure they provide correct documentation requirements. Gateways International cannot assume responsibility for carriers refusing passage or for failed entry into destinations due to incorrect documentation. Documentation requirements can change at any time without notice. Consult with your travel agent or visit Travel. gc.ca for up to date information issued by the Canadian Government.

TRAVEL TO BRAZIL FROM CANADA OR USA REQUIRES A VISA.
Contact the Brazilian Consulate for applications and processing times.  **SEPTEMBER 2016 – Unusually long delays are expected for Brazilian Visa processing due to a strike at the Consulate.**
Please contact your local Brazilian Consulate for full details.

Reciprocity Fees are required for travel to Argentina and Colombia.

For Canadian’s, entry into Argentina requires that taxes must be PRE-PAID online at www.migraciones.gov.ar to register and begin the process of payment. Receipts must be printed and presented upon arrival at any and all gateways or ports in Argentina. 

For tourist entry into Colombia, taxes are paid locally upon entry before proceeding to Immigration Control. Exceptions apply. 

Columbia – Arrival and Departure Airport Taxes

The airport tax is the amount charged to passengers for the use of airport facilities – this is charged upon each entry and exit. The current cost is $35 USD ($ 61,000 COP) each way and changes every year. It is mandatory for the passenger to pay the value when using both regular and informal commercial air transport.

The following are exempt:

  • Passengers in transit who arrive and depart on the same date with a destination different from the origin
  • The crew of Colombian companies traveling in performance of their duties
  • The staff of the armed forces and the Colombian National Police traveling on official business
  • Children under two years of age

Ensure you receive the appropriate stamp in your passport at the airport based on the reason for your travel – Tourist vs. Business stamp – or you may be required to pay additional lodging taxes. Gateways International nor our local representatives will be held responsible for incorrect or missing stamps.

Please note that in Colombia, departure tax must be paid by all international departures, both Colombian and foreigners living in Colombia; this applies additionally for foreign tourists visiting or in transit when their stay exceeds 60 days in the territory of Colombia. There are there can be situations when the entry and exit taxes are included in your ticket.

Citizens of Canada – Colombia Reciprocity Fee

Effective December 1st, 2014, Colombia will begin charging a reciprocity fee to citizens of Canada arriving at an airport in Colombia.

The fee of approximately $88 CAD (or 160.000 Colombian pesos) per person is valid for a single entry into the country, and is payable by international credit card or debit card. If made in cash, the payment must be in Colombian pesos. A dedicated counter will be available to Canadian citizens who must pay the reciprocity fee before proceeding to immigration control.

The fee does not apply to Canadian citizens who:

  • Are under the age of 15 or over the age of 78
  • Hold a valid visa to enter Colombia
  • Are connecting through a Colombian airport to another country
  • Are headed to Cartagena or to the archipelago of San Andres, Providencia and Santa Catalina
  • Hold a diplomatic passport and are travelling on official duty (this includes delegates)

Chile no longer requires Canadians to pay a Reciprocity Fee or tax.

Contact your local consulate or travel agent for more details as these conditions can change at any time.

No refunds will be allowed nor will Gateways International reimburse any costs associated with documentation difficulties.

INSURANCE
All passengers are STRONGLY URGED to take out sufficient travel insurance coverage to protect themselves against cancellation due to illness prior to departure or during travel. In the event of a passenger becoming ill during travel, all hospital and medical expenses are the traveller’s responsibility and they shall not be entitled to any refund. Please discuss your travel insurance options with your travel agent to ensure adequate coverage prior to booking your tour. No refunds for any unused services will be refunded for any reason.

NOTICE TO TRAVELLERS
Travellers should be aware that different living standards and practices may exist outside of Canada including but not limited to: provision of utilities, air conditioning, accommodations, services of all kinds, food and food preparation and water quality. Yellow Fever vaccinations are recommended when visiting Iguassu Falls and the Amazon. We suggest that all travellers consult with a physician or travel health clinic 6-8 weeks prior to departure to determine if you require vaccinations.

RESPONSIBILITY
Gateways International Tailor-made Tours, division of The Joy of Travel Ltd. and/or its agents, act only as agents for the client in all matters pertaining to travel including services pursuant and/or in connection with the tours described in brochures, online and for the customized tours they promote and sell. Gateways International acts only as an agent in making arrangements with airlines, hotels, ground operations, car rental companies and other independent parties and thus cannot be held responsible for these suppliers’ acts or omissions. The services provided are subject to the conditions imposed by these suppliers and their ability may be limited by their tariffs, condition of carriage, tickets, vouchers and international conditions and agreements.

Gateways International is not responsible for any loss, damage, illness, injury, inconvenience, loss of enjoyment, anxiety, or fear from:

(A) The act, omission or negligence of any travel service supplier whose product their clients purchase.
(B Theft, strike, lockout, mechanical failure, governmental restrictions, weather conditions or any other cause beyond our control.
(C) The client’s failure to obtain and carry all the required documents, including visa, passport, tourist card, proof of immunization, valid driver’s license.
(D) The client’s failure to adhere to schedules for missed flight connection.
(E) Personal injury or death.
(F) Unauthorized statements or acts or misinterpretations made by any travel agency or its employees relating to the standards, quality, services, and inclusions of the vacation programs described in this brochure.

Yellow Fever vaccinations are recommended when visiting Iguassu Falls and the Amazon.

**IMPORTANT NOTICE**
Ongoing monitoring of the Zika virus continues around the world. This virus may present a threat to anyone who is pregnant or may become pregnant. Passengers travelling to parts of Central, South America and the Caribbean should be aware of these risks. For details, please read the following Travel Health notice issued and updated by the Government of Canada.


We suggest that all travellers consult with a physician or travel health clinic 6-8 weeks prior to departure to determine if you require vaccinations.


EFFECTIVE APRIL 1, 2017: YELLOW FEVER VACCINES WILL BE REQUIRED FOR TRAVELLERS TO THE FOLLOWING AREAS OF COLOMBIA: Santa Marta (Tayrona Park and Palomino area), La Guajira area, Chocó (Pacific Coast), the Amazon region should be vaccinated with Yellow Fever. This demand will also operate the entry into wooded areas of the Orinoco, Meta, Vichada, Guaviare, Inírida, Vaupés, Putumayo and Caquetá Area. All airlines flying to these areas will demand the vaccination card to all passengers. Although it is mandatory to get the vaccine, if a person cannot have the vaccine due to medical reasons (infants less than one year of age; Pregnant women, people with severe allergy to egg proteins, people with severe immunodeficiency and those passengers over 60 years of age) they must have a medical certificate stating the reasons for the contraindication, as the airline will require it. The measure addresses the World Health Organization and the Pan American Health Organization’s alert for the outbreak reported in six countries; particularly in Brazil, during the last year. Although no case of yellow fever has been confirmed in Colombia in 2017, the call is key to react in the event of an emergency.

Surf Before you Fly
Government of Canada Travel Website:
Travel.gc.ca

Last updated: March, 2017.

TESTIMONIAL OF THE DAY

On their custom tour of Peru, Ecuador & the Galapagos:

"We had an amazing time. Everywhere we went was a new surprise!! We even managed to hike up to the Inca Gate at Lake Titikaka (with a few breathing stops!). The Galapagos were quite different from expectations, they are new (-ish) volcanic rock and have virtually no growth apart from a few scrub trees. The birds are not in the least afraid, and just watched us walk by. Everything went well." 

 

Sally & Harvey, Toronto